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IPL

11 April 2008 - Nationwide Have a Happy New Year Thanks to IPL

IPL, the Bath based software and systems company, have celebrated the start of 2008 after their partnership with Nationwide led to record numbers registering for its telephone self service system (TSS). January figures recorded 100,000 calls, the highest number since enhancements to the service were delivered by IPL in October. Figures also showed a significant increase in telephone banking transfers. IPL, who have completed several successful projects with Nationwide, were called in last year to enhance the building society’s telephone self service system. Greg McBride, the Nationwide Account Manager at IPL said of the partnership: “IPL have a great track record with Nationwide. Once again, IPL met Nationwide’s expectations by completing the development on time and under budget.” Re-launched at the end of 2007, the highly efficient TSS system is designed to allow customers direct access to services around the clock. Customers can order and change PIN reminders for card based accounts, and gain balance and mini statement information on a range of accounts. The TSS system has now become a major route for Nationwide customers to access account information and services on the telephone.

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